Terms & Conditions

The proof of the identical product must be shown and documented prior to the sale. Our offer to beat an advertisement price is made, subject to the following terms and conditions. 

If the customer provides a copy of a catalogue, an advertisement broadcast on commercial radio, cover printouts/snapshots of competitors online web pages, telecast on commercial television or published in a daily newspaper (other than in the classified section) by a local competitor (within New Zealand) by which the competitor offered the unconditional sale and immediate delivery to the public of a product identical to the relevant product for an unconditional advertised cash price, which is less than the price offered by BedsRus for the relevant product after all allowances, rebates and discounts, then BedsRus at the store’s discretion will beat the advertised price. The offer to beat the competitors price cannot be accepted by a customer: (a) more than once in relation to a relevant purchase; or (b) if the competitor price is conditional, or a price determined after the allowance of any amount for, or is part of a promotion involving, financing, delivery, rebates, cash back offer, free or bonus offer, trade discount, stock clearance or any limited quantity promotion; or (c) if the customer cannot prove to the reasonable satisfaction of BedsRus that the competitor could, on the date of the relevant purchase, supply the competitor product to the customer out of stock on hand of the competitor at the retail premises or warehouse of the competitor. 

Furthermore, BedsRus will not accept proof of competitor prices after the sale has taken place or at a later date, regardless if the item/s purchased are pending or awaiting delivery. BedsRus will not offer a reduction or change in price, or any alteration to the transaction in the unlikely event a customer finds a lower price at a competitor after their purchase time and date. Any subsequent change or cancellation of purchase will adhere to the standard BedsRus cancellation and refund policies, and will be subject to standard cancellation fees and terms. 

The information and material contained in this Website is subject to copyright which is owned by BedsRus.

You are provided with access to this Website only for your personal use, and not for commercial uses.

You may not, in any form or by any means commercialise any information, products or services obtained from any part of this Website. You may download a single copy of this Website and where necessary use this copy as a reference for personal reference only. The information and materials on this Website are not provided for professional use.

You must not otherwise adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works, alter, modify, download, broadcast, sell or transfer any information or materials from any part of this Website unless it is expressly provided for in these Terms of Use or the Website or with the written consent of BedsRus.

Trademarks

All trade marks and BedsRus products referred to in this Website are registered trade marks of BedsRus and must not be used without our written consent.

Product and company names other than those owned by BedsRus that may be displayed on this Website from time to time may be the trade marks of other people or entities and therefore must not be used without the consent of the owner of the trade mark.

Nothing contained in the Website should be construed as granting any licence or right of use of any trade mark or part of any trade mark displayed on the Website without the express written permission of BedsRus or any other relevant person or entity.

Please read these Terms & Conditions carefully before confirming your purchase from the BedsRus online store. Your order is place on the understanding that you have read, understood and agreed to these Terms & Conditions.

1. Lead Times on Online Orders

Please be aware that different items carry different lead times. We are unable to quote delivery lead times on online orders. If you need a product by a certain date, contact your allocated store to get a better indication on lead times. Keep in mind however that any timelines quoted are indicative only and we will not be held liable for any delays. Please be aware of this when placing your order.

2. Purchasing Online

All colours, textures and fabrics of products are reproduced as accurately as possible, however size specifications may differ slightly. Colours and textures may also appear slightly different on this website due to computer/device picture resolution and individual monitor settings. Please choose carefully as there are no refunds in this instance.

Where the product listing is King Single or smaller, a Single image will be featured for indicative purposes only. Where the product listing is a Double or larger, a Queen image will be featured for indicative purposes only.

All orders are subject to availability of stock. Offers which appear on this website will be available until stocks sell out.

Due to current supplier constraints some products may differ to what is pictured on the website.

You confirming you have read these Terms is confirmation of your agreement that your goods are purchased on this understanding.

We reserve the right to verify that the order and your credit details are bona fide
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3. Cancellation Policy

By clicking on ‘Pay Now’ you are committing to purchase. Unless we otherwise stipulate, all online transactions including related delivery and additional charges (if any) require payment in full at time of purchase.

We reserve the right to cancel any order for any reason, at which time, we will notify this action by e-mail or phone, using the e-mail address or numbers provided. We will refund the monies paid using the original method received.

4. Pickup & Delivery

If you have selected “Pick Up/Collect” – You must accept the goods from our nominated premises within a reasonable time period.

If you have selected “Delivery” – Our standard delivery rates are quoted based on driver rates at time of sale. These rates are based on external variables such as quantity of deliveries, kms, size, driver’s workload etc. If you would like to discuss the delivery fee you have been quoted online please call your nearest store.

Delivery times quoted by BedsRus are approximate only and we are not responsible for any delays.

We agree to deliver goods to you on the understanding reasonable access is available. If reasonable access is unavailable or you are not at home at the agreed delivery time you will be charged for any subsequent delivery.

On delivery, inspect your goods carefully. Any damage detected should be immediately reported to the carrier and your allocated store. Once you have inspected your goods and have signed their acceptance on the delivery copy noting any damage, you agree that the delivery copy is then evidence of the condition of the goods as at the time of delivery.

Please organise adequate protection for your floors and internal surfaces prior to delivery as BedsRus are not responsible for damage to your floors or internal surfaces caused in any way by the delivery of your goods. Due to OH&S requirements, delivery personnel must wear appropriate footwear at all times so take measures to ensure your floors and internal surfaces are protected.

5. Pricing & Payment

All prices appearing on this website are in New Zealand Dollars and include GST.

6. General

It is your responsibility to check measurements to ensure your goods will fit in intended areas. We are not responsible for goods that have not been measured and subsequently do not fit were intended.

Unless otherwise agreed with us, disposal of packaging is the responsibility of the customer and we will not be responsible for the removal of any packaging material
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7. Orders General

i. You may only place an order if you are over the age of 18 and resident in New Zealand. By placing an order, you confirm that this is the case.

ii. Each order that you place and which is accepted by BedsRus will be a separate and binding agreement between you and BedsRus with respect to the supply of the relevant goods, in accordance with these Terms.

iii. You acknowledge that all goods that you order are intended for personal, domestic, non-commercial use only.

iv. If you place an order for someone else to receive the goods, you must obtain their consent before providing us with their personal information and, by placing an order, you confirm to BedsRus that you have done so.

v. Please ensure that you enter all information carefully when placing an order. You warrant to BedsRus that all information provided by you in relation to your order is complete, true and accurate.

vi. Except to the extent otherwise required by law (including, without limitation, the New Zealand Consumer Laws), BedsRus will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a result of your order information (such as the delivery address) being incomplete or inaccurate or as a result of being unable to change or cancel your order once BedsRus has accepted your order.

vii. An order submitted by you is an offer by you to purchase the goods for the price plus the applicable delivery fee as shown in the shopping cart. BedsRus may accept or reject your offer in its absolute discretion.

viii. Where you place separate orders, the goods will be delivered separately, and a separate delivery fee will apply to each order. We cannot consolidate separate orders into one delivery.

ix. Where you order more than one item in one order, all goods for which your order is accepted at the same time will generally be dispatched together in one package.

x. Please note – all orders are subject to understanding and acceptance of the terms of our Privacy Policy found at: https://www.bedsrus.co.nz/pages/privacy-security

8. Customer Service

i. For any enquires or to seek progress on your order please call the store that has been assigned to your order – please see your email confirmation.

ii. If you have selected ‘pick up’ your store or customer service representative will be in touch when your goods have arrived and are ready for collection.

9. Refund Policy

i. Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

ii. Please choose carefully however as we do not refund simply for change of mind or circumstances.

10. Proof of Purchase

In order to apply for a refund, exchange, repair or claim a warranty, you must have clear proof of purchase of either your tax invoice or receipt. BedsRus hold a limited history of orders and aren’t provisioned to search for archived transactions. Presenting proof of purchase is your responsibility so please retain your invoices and/or receipts as we cannot act without sufficient proof of purchase.

11. Other Terms

i. Our accessories in print/website/television or any other media or advertising are for display purposes only. Our display accessories shown in photographs are not included in prices quoted.

ii. Actual product colours may vary slightly due to printed/web colour.

iii. BedsRus reserve the right to correct errors and misprints and to change product specifications.

iv. All goods are advertised in good faith and will be available, except in circumstances beyond our control. A failure by the manufacturer/supplier to deliver in accordance with sample, description or at all, may result in some goods being unavailable.

12. Linked Websites

This website may contain links to Linked Websites. These links are provided for convenience only.

Links to these websites should not be construed as any endorsement, approval, recommendation or preference by us of the owners or operators of the sites or of any information, products or services referred to on those other sites, unless expressly stated on this website.

The Linked Websites are not under the control of BedsRus and will not be responsible for the contents or accuracy of the information or other material on any Linked Website, and we give no warranty as to, nor shall we be liable for, the information, products or services contained on a Linked Website.

Access to or use of any Linked Website provided on this website is at your own risk
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13. Governing Law

The Terms of Use on this website are governed by and must be construed according to the law applying in New Zealand. The user irrevocably submits to the non-exclusive jurisdiction of the relevant New Zealand court, with respect to any proceedings that may be brought at any time relating to this website.

Afterpay

Afterpay is available for consumers over 18 years of age, is a New Zealand resident and must have a valid debit or credit card. Four, equal fortnightly interest free payments with Afterpay is available on purchases between $1 and $1,500 online and in selected stores. If you fail to make payment, a late payment fee of $10 will be charged with a further $7 fee added 7 days later if the payment is still unpaid. When purchasing with Afterpay you are bound to the Afterpay Terms of Service which you can find here.

ZipPay

ZipPay is available to those who have applied online at zip.co/nz and are 18+, have a New Zealand debit or credit card and have a New Zealand Driver’s License. Paying 25% of the initial payment and the remaining amount in three, equal fortnightly interest free payments with ZipPay is available on purchases between $50 and $2,500 online and in selected stores. If a payment is missed, an $8 default fee per week is charged (capped at $40 total fees per purchase). When purchasing with ZipPay you are bound to the ZipPay General Terms & Conditions which you can find here.

Gem Finance: 18 Months Interest Free (Online)

Credit and lending criteria and fees apply, including a Gem Visa $55 establishment fee and annual fees ($65 Gem Visa (charged $32.50 half yearly) /$65 Gem CreditLine (charged $32.50 half yearly). Prevailing interest rate (currently Gem Visa 29.49% p.a./Gem CreditLine 29.95% p.a.) applies after any interest free term ends. Paying only the minimum monthly repayment of 3% of the outstanding monthly balance or $20 (whichever is more), will not be sufficient to repay the purchase amount(s) within the promotional period. Amount payable will be shown on your monthly statement. For cash advances, an interest rate of 29.95% p.a. and fees of ($2 Gem Visa/$6 Gem CreditLine) applies. Available on participating Gem Visa or Gem CreditLine credit cards only. New customers must apply and be approved for a Gem Visa credit card. Credit provided by Latitude Financial Services Limited. Find more information on the Gem website here. Minimum purchase $999 for existing customers only. Maximum purchase $30,000.

Q Mastercard Finance: 18 Months Interest Free (Online)

18 months interest free is available on Long Term Finance (LTF) for a limited time only. Min spend $999. Offer excludes Everyday Dream prices, run outs, clearance, laybuy and not to be used in conjunction with any other offer. Lending criteria, $50 annual Account Fee, fees, Ts&Cs apply. $55 Establishment Fee applies to your first LTF transaction, $35 Advance Fee applies to subsequent LTF transactions. Min payments of 3% of the monthly closing balance or $10 (whichever is greater) are required throughout interest free period. Paying only the minimum monthly payments will not fully repay the loan before the end of the interest free period. Standard Interest Rate of 28.95% p.a. applies to outstanding balance at the end of LTF Interest Free Period. Other interest rates and fees may apply. Rates and fees subject to change. New customers need to apply and be approved for a Q Mastercard credit card. Columbus Financial Services Limited and Consumer Finance Limited reserve the right to amend, suspend or terminate the offer and these Ts&Cs at any time without notice.

STANDARD FINANCE TERMS:
*Interest Free terms and No Payments and No Interest terms are available on Long Term Finance (LTF) purchases in store for a limited time only, minimum spend and exclusions may apply. See in-store for details. Offer excludes Everyday Dream Prices, run outs, clearance, layby and not to be used in conjunction with any other offer. Lending criteria, $50 annual Account Fee, fees, Ts&Cs apply. $55 Establishment Fee applies to your first LTF transaction, $35 Advance Fee applies to subsequent LTF transactions. Min payments of 3% of the monthly closing balance or $10 (whichever is greater) are required throughout interest free period. Paying only the minimum monthly payments will not fully repay the loan before the end of the interest free period. Standard Interest Rate of 28.95% p.a. applies to outstanding balance at the end of LTF Interest Free Period. Other interest rates and fees may apply. Rates and fees subject to change. New customers need to apply and be approved for a Q Mastercard credit card. Columbus Financial Services Limited and Consumer Finance Limited reserve the right to amend, suspend or terminate the offer and these Ts&Cs at any time without notice.

Latitude Financial Services: Credit and lending criteria and fees apply, including a Gem Visa $55 establishment fee and annual fees ($65 Gem Visa (charged $32.50 half yearly) / $65 Gem CreditLine (charged $32.50 half yearly). Prevailing interest rate (currently Gem Visa 29.49% p.a./Gem CreditLine 29.95% p.a.) applies after any interest free term ends. Paying only the minimum monthly repayment of 3% of the outstanding monthly balance or $20 (whichever is more), will not be sufficient to repay the purchase amount(s) within the promotional period. Amount payable will be shown on your monthly statement. For cash advances, an interest rate of 29.95% p.a. and fees of ($2 Gem Visa/$6 Gem CreditLine) applies. Available on participating Gem Visa or Gem CreditLine credit cards only. New customers must apply and be approved for a Gem Visa credit card. Credit provided by Latitude Financial Services Limited.

For more information on our terms and conditions please see your nearest store or visit our website bedsrus.co.nz

*Offer valid to 03.12.24 while stocks last. Discount offers apply to selected beds and bedding only, prices as marked. Offers exclude Everyday Dream prices, run outs, clearance stock (unless otherwise stated) and not to be used in conjunction with any other offer. We reserve the right to correct errors and misprints and to change product specifications. All products are advertised in good faith and will be available, except in circumstances beyond our control. A failure by the supplier to deliver in accordance with sample, description or at all, may result in some stock being unavailable. Product ranges vary between stores and some products are available in selected stores only. Not all products are held in our BedsRus stores and there may be a waiting period for these goods to arrive or be delivered. Delivery fees may apply to the new bed being delivered on top of the purchase price.

Price Beat Guarantee: ^Guarantee applies only on identical products in stock at another local retailer, excludes trade, corporate purchases and stock liquidations. Further conditions apply, see in store or online for more details.

The 30-Day Comfort Guarantee applies to beds only and must be a recommended bed as approved and confirmed by your sales person in store.  Criteria to qualify for the Comfort Guarantee applies. Pick up, delivery and restocking fees may apply.  The 30-Days Comfort Guarantee only applies to in-store purchases. Bed is defined as a mattress and standard base set. 10 year warranty disclaimer does not include some models.

*Please be advised that BedsRus stores are independently owned and operated.  This does mean that store trading hours may differ from store to store regardless of national marketing.  Please ensure you check your specific store opening days and times here.

Facebook Protect-A-Bed BedsRus 2024 Competition:

Main Prize Pack includes:

1 x Signature Tencel mattress protector $269 Queen

1 x Signature Tencel Pillow protector(s) $99.99 Twin pack

2 x Signature Tencel memory foam pillow(s) $199 each

1 x Signature Tencel duvet inner 300gsm $419 Queen

1 x Silky Touch sheet set $349.99 Queen

There is one (1) main prize to be won.

The competition commences at 10am, Sunday, 29th September 2024 with entries closing at 11:59pm NZST, on Monday, 7th October 2024.

Entry:

To enter the competition, participants must tag a friend in the comments section of the competition post on BedsRus Facebook Page.

Disqualified participants are:

All BedsRus employees, all employees of participating sponsors or promoters and/or advertising agencies and their immediate families*

All people under the age of 18 years.

*Immediate families include spouses, grandparents, parents, children and grandchildren whether by marriage, past marriages, remarriage, adoption or other family extension.

The winners will be selected by an independent panel and contacted via Facebook through a reply to their entry comment or by private message. If there is no response from a selected winner within five business days, that winner will forfeit the prize with no right of compensation and the prize will be redrawn. Prizes will be delivered to the winner at an address nominated by the relevant winner. Please allow for 1-2 weeks for prize to be delivered.

Only the individual who originally entered the promotion can be awarded the prize. No other family members, friends, office associates or any other person will be able to participate on the Winner’s behalf.

The winner takes the prize entirely at this/her own risk and indemnifies BedsRus in respect of any claim for any accident, injury, property damage or loss of life that may occur in connection with the prize. Where the prize has associated terms and conditions, the winner accepts the prize subject to those terms and conditions and restrictions.

BedsRus reserves the right to amend, vary, extend, or discontinue a promotion or giveaway at any stage, for any reason.

BedsRus reserves the right to exclude any person from participating in the Promotion on reasonable grounds.

BedsRus reserves the right to refuse to award any prize to an entrant who BedsRus decides in its sole discretion that has violated the rules, gained unfair advantage in participating in the promotion or won using fraudulent means.

The winners agree to the use of his/her name and image in any promotional activity related to the competition. Any personal data relating to the winners, or any other entrants will be used solely in accordance with the promoter’s privacy policy, which can be found at https://www.bedsrus.co.nz/security-and-privacy.

 Participation in the BedsRus giveaway is deemed acceptance of these terms and conditions. If the winner does not accept these Terms and Conditions the prize will be forfeited.

This promotion is in no way sponsored, endorsed, or administered by, or associated with, Facebook or any other Social Network. You are providing your information to BedsRus Ltd and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://www.bedsrus.co.nz/pages/privacy-security.

This Mattress Recycling program only applies where both the new mattress (“new mattress”) and the mattress to be recycled (“recycle mattress”) are both made and sold in New Zealand by New Zealand Comfort Group Ltd (“The Comfort Group”).

A new replacement mattress must be purchased in order to trigger the return of the old recycle mattress for recycling.

BedsRus will provide The Comfort Group a copy of your proof of purchase of the new mattress manufactured by The Comfort Group.

The recycle program is for the mattress only and does not include any bed bases, headboards or accessory products.

The recycle mattress must be in a sanitary condition and have been used with a waterproof mattress protector or recycling may be declined.  BedsRus may wish to inspect the recycle mattress.

The program does not apply to recycle and/or new mattresses used for commercial or business purposes, unless agreed.

BedsRus will arrange for collection of your recycle mattress when they deliver your new mattress.

The prize is valued at $3,000 and includes a BedsRus Dream Big Grant featuring a total of 3 x Noel Leeming gift vouchers.

• 1x $1,000 Noel Leeming gift voucher
• 1x $1,000 Noel Leeming gift voucher
• 1x $1,000 Noel Leeming gift voucher

There are three (3) BedsRus Dream Big grants to be won for three (3) separate winners.

The competition commences at 9am, Wednesday 26th October 2022, with entries closing at 11:59pm NZST, on Wednesday, 30th November 2022.

Entry:
To enter the competition, participants must share in the comments section of the competition post on BedsRus’s Facebook page. Participants must comment in 25 words or less: their big dream and how the grant would support their dream chasing.

Winners:

a) Post grants, the winners are required to submit a photo of themselves to BedsRus, of them holding the voucher or item purchased with voucher.
b) Winners agree to provide their first name and their voucher and/or product they’ve bought using the 1x $1,000 Noel Leeming gift voucher.
c) Winners are required to send BedsRus a description in 80 words or more and/or a video detailing how the voucher or product supported their dream chasing.
d) Winners agree that the required information provided by them may be displayed on the BedsRus website and in other BedsRus promotional material where referencing Dream Big grants.

Disqualified participants are:

a) All BedsRus employees, all employees of participating sponsors or promoters and/or advertising agencies and their immediate families*
b) All people under the age of 18 years
c) All people who have won a grant from this Dream Big Giveaway.

*Immediate families include spouses, grandparents, parents, children and grandchildren whether by marriage, past marriages, remarriage, adoption or other family extension.

The winners will be selected by an independent panel and contacted via Facebook through a reply to their entry comment or by private message. If there is no response from a selected winner within five business days, that winner will forfeit the prize with no right of compensation and the prize will be redrawn.

• Only the individual who originally entered the promotion can be awarded the grant. No other family members, friends, office associates or any other person will be able to participate on the Winner’s behalf.
• The grant is not redeemable for cash or transferable
• The winner takes the grant entirely at this/her own risk and indemnifies BedsRus in respect of any claim for any accident, injury, property damage or loss of life that may occur in connection with the prize. Where the prize has associated terms and conditions, the winner accepts the prize subject to those terms and conditions and restrictions.
• BedsRus reserves the right to amend, vary, extend, or discontinue a promotion or giveaway at any stage, for any reason.
• BedsRus reserves the right to exclude any person from participating in the Promotion on reasonable grounds.
• BedsRus reserves the right to refuse to award any grant to an entrant who BedsRus decides in its sole discretion that has violated the rules, gained unfair advantage in participating in the promotion or won using fraudulent means.
This is a game of skill and Award winners will be selected based on the creativity of entries received. Luck and chance play no part in determining which entries will be selected as Finalist Entries, or the ultimate Award winners.
The winners agree to the use of his/her name and image in any promotional activity related to the competition. Any personal data relating to the winners or any other entrants will be used solely in accordance with the promoter’s privacy policy, which can be found at https://www.bedsrus.co.nz/security-and-privacy

Participation in the Dream Big Grant promotion is deemed acceptance of these terms and conditions. If the winner does not accept these Terms and Conditions the prize will be forfeited.

The promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook. By entering and participating each entrant agrees to hold harmless and release Facebook from and against any and all claims, demands, liability, losses costs or expenses with respect to and arising out of or related to the entrant’s participation in i) the promotion or ii) any prize related activities, acceptance of a prize and/or use or misuse of a prize.

The 30 Day Comfort Guarantee applies to Beds only.

The bed or mattress must be recommended by a BedsRus staff member in-store.

The 30 Day Comfort Guarantee exchange is only available on an exchange mattress of equal or higher value, and cannot be used to exchange to a lesser value model. There will be no monies refunded as part of an exchange to a model of lesser value. We do not offer the exchange to a lesser value model as we do not believe that you will receive an improved sleep solution, by reselecting a model of lesser features and comfort.

An approved mattress protector must be purchased with the mattress and used with the mattress, on which the BedsRus Comfort Guarantee has been offered.

The guarantee is void if the mattress shows any visible signs of abnormal wear, including but not limited to: stains, rips, unusual smells, or is in a condition where it cannot be resold. The guarantee and therefore exchange will also be void if the mattress is damaged.

The BedsRus Comfort Guarantee will not be offered on beds bought for use as spare beds, or where the purchaser is not the prime user of the bed (the subjective assessment of comfort is not transferable).

The BedsRus store will charge pick-up, delivery and restocking fees for mattresses involved in any BedsRus Comfort Guarantee claim.

If the exchanged mattress is valued higher than original purchase, the difference is to be at the customer's cost.

The price of the exchanged mattress will be the ticketed price in store at the time of the exchange.

This offer is limited to one exchange only and excludes special orders.

California King and Single sized beds are excluded from the guarantee. Note: King Single sized beds do qualify for the 30-day Comfort Guarantee.

In this website:

"BedsRus" is the trading name for the stores under the incorporated society,"GST" means any tax imposed by or through the tax system (Goods and Services Tax)."Linked Website" means websites of persons or entities other than BedsRus which are hyperlinked from this Website."Online Guarantee" means the guarantee provided by BedsRus in respect of any of its beds purchased by a customer."Website" means the whole or any part of the web pages located at www.bedsrus.co.nz (including the layout of this Website, individual elements of the Website design, underlying code elements of this Website, or text, sounds, graphics, animated elements or any other content of this Website.)

Nothing contained in these Terms of Use derogates from BedsRus's right to comply with law enforcement requests or requirements relating to your use of this Website or information provided to or gathered by BedsRus with respect to that use.

All rights are reserved. Not to be reproduced without consent.