Everything You Need to Know About Your Order.
Ordering your new bed should feel simple and stress-free. Here’s everything you need to know about what happens after you place your order, including delivery timeframes, how we organise delivery through your local BedsRus store, and what to do if you need to make changes. If you can’t find what you’re looking for, our team is always here to help.
I have completed an online order, what will happen from here?
I have completed an online order, what will happen from here?
Once your order is completed, it will be assigned to the store closest to you to process and arrange delivery. A staff member will contact you on the phone number provided to organise a date and time that suits you. Please note orders are processed on business working days only.
How long will it take for my new bed to be delivered?
How long will it take for my new bed to be delivered?
This will vary depending on the model you wish to purchase. If your require your bed by a specific date please contact us with the bed model and size, your location and when you require the product. We can then give you a more accurate lead time.
How do I return or exchange an item?
How do I return or exchange an item?
We do not accept returns or exchanges for products purchased through the website, so please choose carefully. If you are unhappy with your purchase, please contact us and we are happy to discuss options with you.
How do I cancel my online order?
How do I cancel my online order?
Please call your local store to advise them of the cancellation. They will need to notify the support office at info@bedsrus.co.nz of your cancellation & order number. We will be in touch with you to process the refund.
What countries do you deliver to?
What countries do you deliver to?
We currently deliver to addresses within New Zealand only.